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Plumbing and drainage services

Frequently asked plumbing and drainage questions

After the first hour why do you charge every 15 minutes?

You're right. This isn't standard industry practice. But then, we're not a standard plumbing company! The 15 minute charge is designed to make it cheaper for our customers. Yes really! Most other companies charge in full hours. But just don't think this is fair.

What if the plumber completes the job before the end of ther first hour?

In that case the first hour charge takes care of the bill. Assuming there aren't any parts or parking charges to add. The first hour charge is there to ensure that the cost of sending the plumber out is covered. If you have any spare time left within that hour, by all means ask the plumber to look at anything else to do with plumbing that you might have a concern with.

Why do you charge for parking and congestion?

Well, a good question. Some of our largest competitors include it in the hourly charge. The point is - it's still in there! And you get charged whether you need parking or not. And you might not live inside the congestion zone. We therefore took the decision to split it out from the hourly charge. I suppose you could say that those who live outside the congestion zone or live in high parking charge areas are not subsidising those who don't. We think it's fairer.

Why do you charge for parts delivery??

Well, quite simply because there is a cost involved in going to pick up the part. We always give you a choice. If you need the part that day, then we'll send the plumber or engineer off to get it for you so we can install it. This is charged at the hourly rate - our plumber is still working for you. But if you need it tomorrow or the next day, we can send the engineer to collect it when they aren't working. Working on plumbing anyway! This, therefore keeps the cost down.

Why don't you carry the parts?

Well, we carry a lot of parts. But as you can imagine, we can't carry all the parts for every make of boiler or the washers for every tap. It's just not logistically possible. And therefore, sometimes it is neccessary for us to either order a part for collection or goto a supplier for one on the day.

Some of my radiators are hotter than others. Why is this?

Your central heating system is most likely incorrectly balanced. Thus, hot water doesn't flow evenly to each radiator. Best to give us a call for this one and we'll send out an engineer.

Open and honest pricing

We pride ourselves on our open and honest pricing - there are no hidden charges and we even charge in 15 minute intervals after the first hour. You won't find many plumbing and drainage companies with a pricing policy like that! Take a look at our pricing list for a guide on how much you can expect to pay.

We also have a price comparison tool, that enables you to check our prices against our main competitors. For larger projects such drain repair, drain excavation or drain lining we can provide you with a fixed price and what's more, the quotation is free!

Hourly rate pricing

Border Service Price - 08:00 to 18:00 Price - 18:00 to 22:00 Border
Plumbing servicesPlumbing services £80.00 per hour £100.00 per hour
Drainage servicesDrain clearing £80.00 per hour £100.00 per hour
Drainage servicesDrain jetting £150.00 per hour £200.00 per hour
Drainage servicesCommercial drain jetting POA POA

Fixed rate pricing

Border Service Price - 08:00 to 18:00 Price - 18:00 to 22:00 and Saturdays Border
CCTV drainage surveyCCTV drain inspection & survey From £200 to £300 N/A
Gas safety reportGas Safety report £80.00 for up to 2 appliances £100 for up to 2 appliances
Gas safety reportGas Safety report - Extra appliance £40.00 per appliance £60.00 per appliance
Boiler serviceBoiler Service £80.00 £100.00
Boiler serviceCommercial Boiler Service POA POA
Commercial boiler certificateCommercial Gas Certificate £150.00 £200.00
Commercial Gas servicesCommercial Gas Services Discounted rates for contract customers Call for multiple boilers
Boiler replacement quoteBoiler Replacement quote Free Free
PowerflushPower flush From £350.00 (for up to 9 radiators) N/A
DeliveryParts delivery / collection £30.00 £30.00

Points to note:

  • All prices exclude VAT
  • Hourly rate charges are billed in 15 minute intervals with a minimum charge of one hour
  • All prices exclude congestion & parking charges (unless a parking permit for the duration of the visit is provided)
  • All prices exclude costs for materials
  • Gas or safety certificates cannot be issued until payment is made in full
  • Quotations are free of charge.

Delivery charges

  • Where possible we carry spare parts
  • However, this is not always possible with 1000's of different makes of boiler on the market
  • If the part is delivered and installed on the same day of the appointment, collection is charged at the hourly rate
  • If the part is collected and installed any other day, there is a fixed £30 delivery charge
  • The time to install the part is charged at hourly rate

TestimonialI didn't really understand the quater hourly charging practice and I thought you were ripping me off. I was quite rude to the girl on the telephone. But now I've sat down and thought about it I realize I've made a mistake and it has saved me another hourly charge. I'm very sorry. Please pass on my apologies, I'll recommend your company to my friends to make up for it.

Leanne Daniels, London

TestimonialI think you offer a very fair payment charge and I'm surprised at this because you are a plumbing company. So, I will be sure to pass your details onto others.

Maggie Newton, London

TestimonialI have been very impressed with your service and I will be happy to mention you should anyone ask for a good plumbing company.

Alistair Fox, London

The Multi-trade difference

There are plenty of companies out there competing for your business - and you need to make sure you're armed with all the facts before you make a decision about which one to choose. Here are a few things to check before you decide - we're confident that if you're looking for great service you'll choose Multi-Trade!

  • Does the company or tradesperson you're considering offer free quotations?
  • Do they offer an open and honest pricing structure with no hidden costs?
  • Do they have a contactable office, not just a mobile in case of any queries?
  • Does anyone answer the phone in the day?
  • Are their tradespeople honest, reliable, polite and vetted?

If the answer to any of these questions is 'no' then give us a call - we can confidently answer 'yes' to all of these questions. Not sure? Check out our testimonials page to see what some of our previous customers think of our customer service!

Our services

Drainage services

Our drainage & plumbing services
Blocked drains
CCTV drain inspection
High pressure water jetting
Drain and sewer repair
Commercial drain maintenance

Plumbing services

Plumbing services
Blocked sinks
Blocked toilets
Blocked showers
Blocked baths
Radiator power flushing
Replacing taps
Solar heating installation
Limescale inhibitors
Water softeners

What you need to know

Frequently Asked Questions
Prices and rates
Our other services
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Plumbing & drainage services
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Areas we cover
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We cover the whole of London!
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